Contact Center Technology Acquisition, Implementation and Support
By Lori Bocklund and Maren Symonds
There's lots of sophisticated contact center technology out there. Perhaps you struggle with getting what you want (or need), or getting the value you expect from it. You may not be alone! It's time to explore the challenges centers face getting budget requests approved, defining selection criteria, implementing technology successfully, and securing effective support.
In our latest collaboration with Strategic Contact, we reached out to contact center professionals to learn about their technology acquisition, implementation, and support environments. Our brief survey sheds light on what's really happening "in the trenches."