Create a winning Contact Center

Forget about all the cool technologies designed to "wow" your customers — delivering on the service basics time after time will earn their loyalty. Sounds simple, yet so many organizations seem unable to accomplish it. In this article by Jay Minnucci, Founder and President of Service Agility, you'll find his three steps to ensure that your center meets your customers' basic service expectations.

Warm regards,

Linda Harden
Publisher, Contact Center Pipeline


Contact Center Pipeline is focused on driving success through effective contact center management. Each issue features in-depth perspectives on the call center market, best practices and trends, technology and people issues that impact the customer experience. Draw upon CCP's incisive analysis to help you make better decisions about your career and your center. Visit us at

Subscribe today to the industry's leading instructional journal. Electronic and print subscriptions are available.

Looking for services? Visit our Pipeline Directory.

Join LinkedIn Join the Contact Center Pipeline LinkedIn group

Copyright 2012 Pipeline Publishing Group, Inc. All rights reserved.
Contact Center Pipeline; PO Box 3467; Annapolis, MD 21403
Customer Service: 443-909-6951
Pipeline Publishing Group, Inc.