Snapshotz is a self evaluation checklist for customer service centres. The checklist
contains over 550 variables covering 8 main functional areas
into 29 subsections
and can be purchased online or as a workbook.
Gain an end to end view of your centre with a tool available to centre management
for the first time.
Years of experience have been combined and compressed into this checklist to reduce
what usually takes several weeks or even months into hours.
- Easily deployed (within 5 – 10 minutes) and available on demand
- Easy to use and delivers immediate reporting
More than 400 organizations around the globe have deployed Snapshotz Online. You
can implement Snapshotz Online in as little as 5 Minutes, all you need is an internet
The Workbook has several applications as a business tool for customer
Snapshotz can be used by managers of contact or call centres / service centres /
business centres, team leaders, quality control, marketing and product managers,
business process improvement managers, senior management, governing bodies, HR managers,
management consultants, entrepreneurs, recruitment consultants and students.
This tool is a 'must have'
for any customer
service/ call / contact centre or help desk.
and gain more control…
Snapshotz online is
the option of registering and completing your assessment online.
Make use of this safe and secure option to work through your assessment and receive
individualised reports pointing to areas for focus at detail, subsection and functional
These reports are included in the purchase price of Snapshotz online.
The full workbook will take 3 – 5 hours to complete and preparatory time based on
availability of information and resource. However for organisations that may be
time or resource poor, it should be noted that sections 1-4 and 8.5-8.7 are likely
to be the highest priority and will take less time to complete.
Snapshotz online also gives you the flexibility to complete the assessment over
a period of 8 weeks, once you register to start the online assessment.
Note purchase of the workbook does not automatically give you access to the online
assessment. However on purchase of both the Snapshotz Workbook and Snapshotz Online
together, you have the ability to decide when you wish to commence the assessment.
and gain more control…