Call Center Leadership: Mastering the Big 5 Call Center Leadership: mastering the big 5 for Supervisors

Call Center Leadership: mastering the big 5 is written for the Supervisors who lead nearly 200,000 Contact Centers worldwide. MTB5 shows how strong leadership and a simple, yet dynamic, System of Success can transform your Call Center into an energizing asset that engages customers, increases sales, and lifts quality performance, all while reducing costly absenteeism and attrition.
(read more...)
Price: $23.49 
Quantity:  
 
Call Center Leadership: Mastering the Big 5 Call Center Leadership: mastering the big 5 for Supervisors, Managers, and Site Directors

Call Center Leadership: mastering the big 5 is written for the Supervisors, Managers, and Site Directors who lead nearly 200,000 Contact Centers worldwide. MTB5 shows how strong leadership and a simple, yet dynamic, System of Success can transform your Call Center into an energizing asset that engages customers, increases sales, and lifts quality performance, all while reducing costly absenteeism and attrition.
(read more...)
Price: $33.49 
Quantity:  
 
Customer Survey Guidebook Customer Survey Guidebook

Customer Surveying: A Guidebook for Service Managers (a.k.a., The Customer Survey Guidebook) by Dr. Fred Van Bennekom, is designed to guide survey project managers to effectively plan and manage their own survey research projects. Its 256 pages aim to provide the tools the survey novice needs to collect real and useful information about customers needs or perceptions—or research other groups of interest such as employees.
(read more...)
Regular Price: $44.95
 On Sale For: $29.95 
Quantity:  
 
First Engage Yourself: So You Want to Engage Your Employees? First Engage Yourself: So You Want to Engage Your Employees?

Millions of articles and podcasts, thousands of books, flood the internet of things showing managers the myriad ways and resources and principles to help their employees rise from their cubicles and ... engage in their work, with each other, with their managers, with their purpose and mission.
(read more...)
Price: $10.99 
Quantity:  
 
Full Contact Full Contact

Full Contact is a compelling and actionable composite of the best practices and strategies that author Greg Levin has uncovered during his nearly two decades as a journalist, researcher and adviser in the contact center industry. This unique ebook – as entertaining as it is informative – is filled with tons of proven tactics and useful resources that managers can utilize immediately in their own contact centers to bring about big improvements in critical areas.
(read more...)
Price: $29.99 
Quantity:  
 
Service To Sales: Changing Culture and Mindset In Your Call Center Service To Sales: Changing Culture and Mindset In Your Call Center

So you want to transition your call center from a narrow focus on service to a broader focus on sales AND service? That transition requires more than a new set of skills, and more than just managing change. It requires a complete transformation of culture and mindset at every level of your organization. Service To Sales provides leaders with a proven and practical blueprint for turning the call center into a professional, high-performing sales organization.
(read more...)
Price: $22.45 
Quantity:  
 
Strategic Customer Service Strategic Customer Service

Strategic Customer Service by John Goodman
Learn how to create a high-quality end-to-end customer experience in Strategic Customer Service. This book shares the secrets of companies that have strategically aligned their customer service with their overall corporate strategy to move from good to great and measurably improve the bottom line. Based on more than 30 years of research for over 40 of the Fortune 100, it provides eye-opening case studies that the CFO will accept. It challenges many aspects of conventional wisdom using hard data and shows how to measure and manage word of mouth in a manner the CMO will support.
(read more...)
Price: $20.00 
Quantity: