Recognize your agents on a regular basis. 15 ideas for showing frontline staff how much you value their contribution.
From the Editor
Workplace culture plays a critical role in staff engagement and retention. A key factor is leadership that recognizes the value of investing in the elements that contribute to a strong culture. This month’s Inside View column shines the spotlight on Crisis Response Network...
Monitoring/Coaching Practices • MONITORING • Contact Center/Call Center Management • Training • Metrics/Key Performance Indicators• Reporting, Scorecards, Analytics • HIRING/RETENTION • Workforce Management • Process Improvements • Customer Experience Management • Multichannel Strategy/Technology • Customer Surveys • Employee/Customer Engagement, Satisfaction • LEADERSHIP • contact center • multichannel • customer contact • call center • customer experience • CEM