From the Editor
Early last month, the winners of the 2016 Stevie Awards for Sales & Customer Service were announced at a gala event in Las Vegas. More than 2,100 nominations for organizations of all sizes and industries from around the world were evaluated in this year’s competition.
An empowered and impassioned workforce can help to enhance your company’s reputation and engagement with customers.
Monitoring/Coaching Practices • MONITORING • Contact Center/Call Center Management • Training • Metrics/Key Performance Indicators• Reporting, Scorecards, Analytics • HIRING/RETENTION • Workforce Management • Process Improvements • Customer Experience Management • Multichannel Strategy/Technology • Customer Surveys • Employee/Customer Engagement, Satisfaction • LEADERSHIP • contact center • multichannel • customer contact • call center • customer experience • CEM