Business and IT Collaboration:  Strategic and Technology Views
Business and IT Collaboration: Strategic and Technology Views

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Business & IT Collaboration: A View from the Business Side

By Jay Minnucci

Technology is the foundation without which the contact center could not survive. Then why does there often seem to be a widening gap between these two operations? It may be time for a marriage counselor. Read about strategies to build a tighter bond that will benefit everyone.

Business & IT Collaboration: IT’s View

By Lori Bocklund

In simpler times, the contact center loved its technology and the people who delivered it. It’s possible to make technology loveable again at every stage of the project lifecycle. We offer best practices for optimizing technology and pursuing a beneficial relationship with all involved.

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