Business & IT Collaboration: A View from the Business SideBy Jay Minnucci
Technology is the foundation without which the contact center could not survive. Then why does there often seem to be a widening gap between these two operations? It may be time for a marriage counselor. Read about strategies to build a tighter bond that will benefit everyone.
Business & IT Collaboration: IT’s ViewBy Lori Bocklund
In simpler times, the contact center loved its technology and the people who delivered it. It’s possible to make technology loveable again at every stage of the project lifecycle. We offer best practices for optimizing technology and pursuing a beneficial relationship with all involved.PDF download