Keeping the Center Up and RunningBy Jay Minnucci
High performance during a catastrophe is what separates the great contact centers from the also-rans. We look at the potential impact of a disaster event on key areas of your contact center, and review disaster recovery planning options that will help both large and small centers to weather the storm and hit performance targets.
VoIP-Enabled Business ContinuityBy Brian Hinton & Michael Stokes
The traditional technology infrastructure for business continuity and disaster recovery (BC/DR) was expensive and complex. Enter voice over Internet protocol. Learn how VoIP-based solutions have driven key changes to the BC/DR infrastructure planning. Read about VoIP-enabled options and operational considerations for an effective BC/DR strategy.