Fitting Text Chat into the Contact CenterBy Jay Minnucci
Business viewpoint: Text chat may offer contact centers a niche channel that helps to differentiate and strengthen their operation. Is it right for your center? Find out about the unique qualities of three chat types.
Text-Based TechnologyBy Lori Bocklund
Technology viewpoint: Text chat success requires strategy, process and technology integration. Learn about the key capabilities, considerations and approaches for planning and deploying the right technology in the right way for your contact center.