Customer Service Stress Relief
Customer Service Stress Relief

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Training DVD for Front-Line Customer Service Reps
by Steve Coscia
Overview
  • Learn how Stress impacts service professionals
  • Faster Problem Resolution strategies
  • Stay calm and productive even with Irate Callers
  • Proven to increase Employee Morale
  • Includes a methodical 4 step Stress Cycle

You Get:
  • Innovative, proactive stress-reducing ideas to minimize burnout.
  • A methodical approach to immediate attitude improvement.
  • Improved enthusiasm and vitality in serving your customers.

Training Video Topics
  • Three Basic Truths about Stress
  • Stress and the Customer Service Rep.
  • How Stress Works
  • Four Stages of Stress
  • Sphere of Control
  • Connection Between Stress and Perception
  • Be Prepared for Anything
  • Conclusion

Above topics are intended for Front-Line Customer Service Reps.

Coscia Communications, Inc. only authorizes the purchaser of this DVD to train in-house employees. Any copying or public performance of this DVD is prohibited by law.

To purchase, click the "Add to Cart" button or call 443-909-6951.

Free shipping.


Price: $97.00 


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