- Learn how Stress impacts service professionals
- Faster Problem Resolution strategies
- Stay calm and productive even with Irate Callers
- Proven to increase Employee Morale
- Includes a methodical 4 step Stress Cycle
- Innovative, proactive stress-reducing ideas to minimize burnout.
- A methodical approach to immediate attitude improvement.
- Improved enthusiasm and vitality in serving your customers.
Training Video Topics
- Three Basic Truths about Stress
- Stress and the Customer Service Rep.
- How Stress Works
- Four Stages of Stress
- Sphere of Control
- Connection Between Stress and Perception
- Be Prepared for Anything
Above topics are intended for Front-Line Customer Service Reps.
Coscia Communications, Inc. only authorizes the purchaser of this DVD to train in-house
employees. Any copying or public performance of this DVD is prohibited by law.
To purchase, click the "Add to Cart" button or call 443-909-6951.