World Class Service
World Class Service

E-mail this product to a friend E-mail this product to a friend

Previous  Up  Next" 

Training DVD for Front-Line Customer Service Reps
by Steve Coscia
  • Discover Attitude and Aptitude correlation
  • Leverage Tone of Voice as a strategic tool
  • Develop Listening Skills for greater rapport
  • Minimize errors and boost First-Call Resolution
  • Improve Follow Up for mutual closure

You Get:
  • World class behaviors which will increase customer retention and yield higher profits.
  • Front-line strategies which will improve employee morale and result in a World Class Culture.

Training Video Topics
  • LIttle Skills and Big Accomplishments
  • Attitude and Aptitude
  • The Vocal Image -- Tone, Melody, and Junk
  • A World Class Operation Site Visit
  • Personal Responsibility and Change
  • Adaptability -- Resiliency and Static Cycles
  • Listening Skills
  • Conclusion

Above topics are intended for Front-Line Customer Service Reps.

Coscia Communications, Inc. only authorizes the purchaser of this DVD to train in-house employees. Any copying or public performance of this DVD is prohibited by law.

To purchase, click the "Add to Cart" button or call 443-909-6951.

Free shipping.

Price: $97.00