- Discover Attitude and Aptitude correlation
- Leverage Tone of Voice as a strategic tool
- Develop Listening Skills for greater rapport
- Minimize errors and boost First-Call Resolution
- Improve Follow Up for mutual closure
- World class behaviors which will increase customer retention and yield higher profits.
- Front-line strategies which will improve employee morale and result in a World
Training Video Topics
- LIttle Skills and Big Accomplishments
- Attitude and Aptitude
- The Vocal Image -- Tone, Melody, and Junk
- A World Class Operation Site Visit
- Personal Responsibility and Change
- Adaptability -- Resiliency and Static Cycles
- Listening Skills
Above topics are intended for Front-Line Customer Service Reps.
Coscia Communications, Inc. only authorizes the purchaser of this DVD to train in-house
employees. Any copying or public performance of this DVD is prohibited by law.
To purchase, click the "Add to Cart" button or call 443-909-6951.