Service To Sales: Changing Culture and Mindset In Your Call Center
Service To Sales: Changing Culture and Mindset In Your Call Center

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Service To Sales is the number one resource for leaders and managers who want to transform their call centers from a cost center to a profit center. Service To Sales provides 8 Tips for transitioning from a narrow and reactive focus on service only to a broader and more proactive focus on sales AND service.

Timely, practical, and concise, this book is based on the latest sales research, as well as more than 25 years of hands-on experience helping call centers in a wide variety of industries to transition from service to sales.

Authors Andy Elkind and Kerry Weiner Elkind know from experience that your call center can successfully make the transition from service to sales. But that transition requires more than just a new set of skills, and more than just managing change. It requires a complete transformation of culture and mindset at every level of your organization.

Service To Sales provides leaders with a proven and practical blueprint for turning the call center into a professional, high-performing sales organization. The book provides a complete blueprint for building a successful sales and service organization. Learn how to:

  • Assess your organization’s readiness for change.
  • Formulate, test, and refine your sales strategy.
  • Gain buy-in and commitments from call center managers and representatives.
  • Transform service managers into sales leaders.
  • Change representatives’ mindsets and build their confidence and sales fluency.
  • Maximize the return on your training investment.
  • Make selling a way of life in your call center.
  • Drive continuous sales improvement through effective sales coaching.
  • Supercharge your sales results with contests and campaigns.
  • Promote organizational learning through the effective use of best practices.
  • Optimize profitability by challenging and refining your sales strategy.

In today’s fast-paced and highly competitive business environment, everyone in your organization needs the ability to win customers and maximize customer lifetime value. Start today to transform your organization from service to sales!

Price: $22.45