Pipeline Resources

Contact Center Pipeline is pleased to present this resources section for you. Looking for a job, an event to attend, hear from suppliers or look for specific products and services, you’ll find it here. Check back often…we continue to grow!

Pipeline Online is our e-Newsletter where we discuss trends and best practices that address the unique challenges of our contact center environments.
A list of organizations and the products and services they provide.
Industry events you won’t want to miss!
Contact Center Pipeline teams with industry professionals to examine tightly-focused subjects relevant to everyday contact center operations. Our survey results give insight on what others are doing in our industry and what we expect future trends to look like. The research analysis is independent and instantly applicable to your business challenges.
Suppliers share their story, in their own words, about how their products and services can help you accomplish your objectives.
Looking for a job? Need to fill a job? Check this out!
One of the best employee retention tools that you have in your arsenal is training and development for your staff. There are programs for “newcomers” to the profession and “veteran” contact center professionals alike.
Snapshotz is a self evaluation checklist for customer service centres. The checklist contains over 550 variables covering 8 main functional areas and divided into 29 subsections and can be purchased online or as a workbook.