From the Publisher

Welcome to the November issue.

It’s November. We are celebrating Thanksgiving in the U.S. so it’s a great time to talk about gratitude. Our gratitude for our families, our communities and in our contact centers. That’s right…there is much to be thankful for in our centers. The advancement in technology and software makes it easier to communicate in multiple channels, logging our customer interactions and discussions. We now work from anywhere because we can! We train our employees virtually, when it’s convenient for schedules. There’s automation, the cloud and artificial intelligence. This makes our lives easier. We are making major advancements.

I encourage you. Find something to be grateful for each day this month. Me? I’m particularly grateful for our Contact Center Pipeline readers. Please enjoy our November issue.

Thank you for your support,
Linda Harden
Contact Center Pipeline
(443) 909-6951