From the Publisher

Welcome to the January issue.

I wish you the very best of health and contentment in 2018! May you and your loved ones be blessed. It is always exciting when we flip a calendar year to see what changes we make and the opportunities we create. May you drive much success to your centers, your employees and your customers in this new year.

Please be sure to check out the results from our Contact Center Challenges & Priorities for 2018 survey. You’ll also find articles around trends for remote work programs and customer engagement.

Thank you for your support,
Linda Harden
Contact Center Pipeline
(443) 909-6951