From the Publisher

Welcome to the March issue.

This all started 8 years ago…in March 2008. It was a 24-page issue. We had 3 sponsors…and not many more subscribers than that!! We built a Web site with no content and a database with no subscribers. Shucks…we had more people on our team than we did subscribers! You know the one thing we did have? A great team of people who supported our idea to create a magazine for the contact center industry.

Susan Hash, Frank Priola, Mark Knight and Steve Harden locked arms to turn this dream into reality. Lori Bocklund and Jay Minnucci were our founding advisory group members and agreed to write a monthly column! Former colleagues Rebecca Gibson, Tiffany LaReau, Marilyn Saulnier and Lesley Vereen wrote articles. Verint, City of Medford and The Resource Center were our first issue vendors. And with this…we were launched!

I don’t say this to brag. I say this to show we started from a humble beginning. I have had the good fortune to have a dedicated team who has continued to surround this idea with their talents, their loyalty and their friendship. As I see us today, Contact Center Pipeline would not be here without our team and the support of the contact center industry. Thank you!

We have a busy year planned for 2017. A new Web site, CRM system and email program will be launched soon. It is expected to help our Web visitors find our information easier and faster. We are announcing a new Advisory Board. We are committed and dedicated to continue our mission of making Pipeline better. Thanks for making our journey possible!

Thank you for your support,
Linda Harden
Contact Center Pipeline
(443) 909-6951