From the Publisher

A few weeks ago, we started a Contact Center Pipeline group on LinkedIn. Please join us! We have discussions there on what you’re doing to celebrate Customer Service Week. That’s a great way to get fun ideas for future celebrations.

Our feature article for the October issue of Contact Center Pipeline is on low-cost agent incentives. We discuss developing staff incentives on a tight budget: the most effective rewards often don’t cost a lot.

There is a discussion in our Contact Center Pipeline group about what you’re doing creatively in these tough times to keep your frontline staff motivated and rewarded. Join in.

Thanks for your support!

Linda Harden
Contact Center Pipeline