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Voice of the Customer/Customer Experience Survey
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Over the past 10 years, organizations have begun to recognize the impact that managing the end-to-end customer experience has on customer retention and revenue. But what are the
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current issue
AUGUST FEATURE ARTICLE

Balancing Quality and Productivity

Customer interactions are growing increasingly complex, often requiring longer handle times as agents take a more consultative approach to resolving issues. A look at five service providers that are delivering high-quality customer experiences while streamlining call-handling processes and keeping costs in check.

Subscribe now to Contact Center Pipeline, a cutting-edge monthly journal focused on the specific needs and challenges of the contact center. Our advisory board, editor, writers and contributors are known for their unique understanding of what makes the call center the organization's driving force.
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