Pipeline Directory

Products and services provided by organizations for the contact center industry
Verint® is a global leader in Actionable Intelligence® solutions that help organizations address customer engagement optimization; security intelligence; and fraud, risk, and compliance challenges. Today, more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Visit www.verint.com.
OpenSpan, Inc.
OpenSpan is a provider of activity intelligence and desktop automation solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments. OpenSpan solutions are deployed on more than 300,000 desktops across the world, and are optimizing billions of transactions in the banking and financial services, insurance, telecommunications, retail and technology industries. For more information, visit www.openspan.com.
Interactive Intelligence
Interactive Intelligence provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 21-year history of industry firsts, 100-plus patent applications and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability and security.
Mobile consumers want to interact with organizations via digital communications - email, webchat, SMS text and social media – at a time and in ways that’s convenient for them. Mitel’s MiContact Center customer experience solution is mobile-first and millennial-ready, based on a platform that uses contextual data and lightning speed to anticipate customer needs - for a fantastic, more personalized experience.
Sales: 877.336.9171
Support: 866.780.8639
IntelePeer has been a leading provider of Voice Services since 2003. Our Atmosphere® Communications Platform delivers complete business communications solutions including Atmosphere® Cloud Contact Center, a full-featured Contact Center as a Service including advanced IVR, ACD, cloud routing, predictive dialer, agent scripting, and analytics. In addition, IntelePeer offers Unified Communications as a Service through Cisco Spark, Enterprise Voice services and SIP trunking, and Unified Communications (UC) Enablement for Carriers and Service Providers. Visit www.intelepeer.com to learn more. Follow us on Twitter (@IntelePeer).
Transera, a BroadSoft company, works with consumer-facing companies to transform their contact centers into strategic business assets. Transera’s cloud-based software improves contact center performance through global management, control and advanced analytics across systems and channels.
With a robust yet easy to use interface and an array of features like multi-channel support, smart automations, best-in-class ticketing and gamification, Freshdesk offers all that your organisation needs to provide your customers the support experience of a lifetime. Try Freshdesk today!
Execs In The Know
For over 15 years, Execs In The Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs In The Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities.
A trusted brand for 25 years, Empirix is the recognized leader in end-to-end test automation. We help enterprises overcome the complexities of transforming and testing networks and voice applications to accelerate deployments and enhance the customer experience. Empirix is uniquely able to provide a complete understanding of how customers experience omni-channel applications in a single solution optimized for application test automation.
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through contact centers. The Calabrio ONE© suite empowers organizations with easy-to-use tools that provide a better understanding of the customer. Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center WFO (2015). Find news and information at www.calabrio.com.
TelStrat develops comprehensive call recording and workforce optimization (WFO) solutions, including Engage WFO™. Compatible with all major voice platforms, Engage WFO delivers voice recording, screen capture, agent performance evaluation, coaching, e-learning, analytics, and workforce management. Available on premise or cloud-based, Engage WFO is an intuitive, affordable solution for any organization.
NorthEast Contact Center Forum
The NorthEast Contact Center Forum is a non-profit organization dedicated to the professional needs of the Contact Center industry. We are governed by a volunteer Board of Directors who are experienced professionals from a variety of backgrounds. We offer four quarterly events throughout the year. We pride ourselves in being the largest community of Contact Center leaders in the NorthEast delivering exceptional learning and networking opportunities for the region. The audience is very diverse and includes banking, healthcare, financial services, insurance, retail, utilities and more. For more details, visit www.neccf.org.
Varolii Corporation
Varolii is a leading provider of customer interaction management applications. Its cloud-based communication service helps organizations more effectively interact with large numbers of customers and employees through voice, text messages, smartphone applications and email, while reducing cost of operations, driving regulation compliance and improving service.
PowerNet Global
Celebrating 20+ years as a leader in the telecommunications industry and achievement as a multi-award winning company, PowerNet Global is a premier provider of call center solutions. Get cost effective, stable, long term outbound and toll free inbound termination specifications with free call back service and 24/7 NOC support. We also offer Inbound DIDs and quality International termination. With PNG, you can experience Tier 1 call quality without the high cost.
Snapshotz Online
Snapshotz Online- the only SaaS based call/contact center audit tool in the world. Objectively measure and compare over 700 data-points across every aspect of the center. Snapshotz gives the power to the manager to identify and consciously manage all levers within the centre and drive a continuous improvement program that is truly relevant to the center, the agents, the organisation and its customers.
A premier provider of domestic outsourced call center services, OnBrand24 offers a full suite of inbound and outbound programs for multiple industries and markets. We deliver customized client service, flexible billing and exceptional agent quality. Since 1981, we have cut clients’ business costs while boosting customer satisfaction and sales revenue.
NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. www.niceincontact.com.
eGain Communications Corp.
eGain is the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment. For over a decade, hundreds of the world's largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.
Hands-Free Communications
Communicate effectively, clearly and comfortably! Our expertise, exceptional support & services, and long-standing partnerships with the industry’s leading headset and conference phone manufacturers will assure you source the best, and most cost effective, hands-free devices. Our woman-owned small business (WBENC & WOSB) certifications also help fulfill supplier diversity purchasing initiatives.
All-Calls Call Centers Logo
All-Calls Call Centers
All-Calls is an American based contact center outsourcing firm. All-Calls is an inbound provider of customer care and related services to the contact center industry. All-Calls employs highly educated, articulate, stable employees from the Rural Midwest, USA.

Culture.Service.Growth.(CSG) is revolutionizing the Business Process Outsourcing (BPO) industry. Founded by two of the most experienced and respected experts in contact center customer service management – and further supported by a "dream team" of advisors – CSG offers world-class outsourcing solutions for organizations committed to delivering unparalleled quality and customer experiences.
Strategic Contact
Strategic Contact is an independent consulting firm that provides objective perspectives based on its deep experience in contact centers large and small. The firm helps companies plan for change and growth, assess current environments, develop strategies, evaluate and implement new technologies, develop outsourced and virtualized center configurations, and conduct business case analysis.
Impact Learning Systems
Impact Learning Systems provides customer contact skills training for customer service, technical support, telesales staff and their managers. Their programs teach usable skills while building team spirit and a positive work environment. The programs give step-by-step guidance and practical techniques to assure that your customer relationships are dynamic, responsive and effective.
A global leader in workforce management. We deliver a broad range of customer and HR solutions, backed by technology, business analytics and consulting services that help create valuable relationships between our clients, their customers and their employees.
Nuance provides tailored customer service solutions that support intuitive and pleasing interactions between companies and their customers. Our full suite of customer care solutions – including speech-enabled IVR, full-service hosting, proactive outbound notifications, routing and CTI services, desktop optimization and business consulting – enable organizations with complex and evolving customer care operations to earn happy, loyal customers.
CallCenterJobs.com is a leading "niche" employment resource for experienced Call Center and Customer Service professionals. CallCenterJobs.com boasts the largest collection of QUALITY job openings in the industry (not temp positions or staffing company postings) and is the ultimate recruitment advertising solution for call center related businesses.
Acqueon Technologies specializes in developing products for the Customer Interaction Management industry using business logic to deliver distinctive customer experience by enabling organizations to not just interact with their customers – but relate.
Acqueon products handle millions of transactions everyday and are implemented across verticals such as BFSI, Retail, BPO, Healthcare, Education, and Transport.
PowerHouse Consulting
PowerHouse Consulting, Inc. is an internationallyrecognized consulting firm specializing in Contact Centers and Telecommunications. Collaborating with more than 350 clients, our seasoned consultants work with organizations of different sizes, varying budgets, different industries to bring quick, practical, and costeffective solutions.
RCCSP Professional Education Alliance
The Resource Center for Customer Service Professionals (RCCSP), celebrating its thirteenth year of service to the contact center community, provides access to world's largest network of call center, help desk, and IT support center training and certification providers: the RCCSP Professional Education Alliance.
Experience the industry's most comprehensive training curriculum.
Proactive Planning Group
Making Workforce Management work for you!
The Proactive Planning Group is a full service contact center consulting firm specializing in Workforce Management issues. Our mission is to improve contact center performance by focusing on root causes, real world solutions and return on investment.
Service Agility
Service Agility provides guidance to organizations seeking substantial improvement in customer satisfaction levels and in the efficiency of their service and sales operations. Our expertise is delivered through four channels: consulting, training, speaking, and writing. We serve call centers and face-to-face operations. We offer our clients industry expertise, real-world experience, knowledge transfer proficiency, and guidance independent from partnerships with other vendors.
WorkForce Management Software Group, Inc.
WFMSG has emerged as the innovator in enterprise Web 2.0, collaborative, low cost workforce management solutions for the contact center. WFMSG's Community is coupled with an intelligent deployment process that results in very rapid installation, product adoption and ROI for our clients.
Career Impact
Career Impact is an organizational development consulting firm which has specialized in serving the call center community for more than 20 years. We work with clients around the world to implement the Impact Monitoring® System based on the principles outlined in this article.
Henry Dortmans Enterprises Inc.
One of the industry's premier management consultants, Henry provides advisory services, seminars, influence. For 25 years, he has helped hundreds of organizations make better decisions. He is a speaker, member of advisory boards, and author of the widely-read column On the Line. He holds a B.Com. and MBA, and still has a sense of humor.
Human Numbers
Human Numbers is passionate about forecasting and scheduling. We offer workforce management services to call centers that can't afford to purchase WFM software, or who do not have a full-time Workforce Manager. Our customers receive the expertise of a seasoned Workforce Manager who takes on the weekly duties of ACD data collection, forecasting, and scheduling, without having to hire a full-time staff member.
McDaniel Executive Recruiters
M.E.R. Inc. (McDaniel Executive Recruiters), a globally recognized and specialized executive search firm dedicated to the direct marketing, CRM, BPO, and Call Center industries.
SQM Group Inc
Service Quality Measurement (SQM) Group is a specialist firm for assisting organizations in using voice of the customer (VoC) data to measure and improve contact channel customer experience, operating costs and retention. Since 1996, SQM’s customer survey research and best practices consulting services have helped clients improve their contact center first contact resolution (FCR) performance. In fact, over 70% of our contact center tracking clients improves their FCR and operating costs year over year. For the average contact center SQM benchmarks, a 1% improvement in their FCR performance equals $256,000 in annual operational savings. In addition, we award contact centers that have demonstrated FCR excellence.
The Call Center School
The Call Center School provides a comprehensive training curriculum for all levels of call center professionals, including call center executives, frontline supervisors, quality specialists, workforce managers, and frontline agents. Over 50 different seminars are available with delivery available as on-site classroom training, instructor-led web seminars, self-paced e-learning programs, or train-the-trainer licensing.
Look.Listen.Be. is a consulting company providing no-nonsense training solutions and customized answers for contact centers. With more than 20 years in the customer service and sales industry, Wanda Sitzer coaches management teams and the frontline to elevate their interactions and maximize their performance.
Reflective Keynotes Inc.
Reflective Keynotes Inc. specializes in helping inbound contact centers improve their sales results. Our workshops, webinars and keynote speeches provide key insights to help your Agents close more sales and help your Managers coach more effectively towards sales results.
The City of Medford, Oregon
Medford is located in sunny southern Oregon and is conveniently located on Interstate 5, providing the community easy access to all markets. Medford offers a highly desired quality of life in which to raise families in a business-friendly environment, which includes an educated, diverse workforce, with affordable and reliable utilities.
XO Communications
XO Communications is the leading unified communications provider of Contact Center on Demand (CCOD) and Interactive Voice Response (IVR) services for the contact center industry. These cloud-based applications from XO will help enterprises better manage their contact center infrastructure by improving productivity, increasing customer satisfaction and reducing costs.
Off Center
Invensis a leading multi-channel call center service provider offers call center services to a host of industry verticals including BFSI, Logistics & Supply chain, Insurance, Healthcare, Retail, eCommerce, Telecommunications, Travel, Manufacturing, Energy, Education and others. With the aim of facilitating Customer Relationship Management strategies, our call center outsourcing services span an entire gamut of requirements – Sales and Customer Acquisition, Customer Care and Service, Technical Support and Help Desk, Debt Collection, and Call Center support.
Fresh Perspectives
Drawing upon a 30 year career with customer service champion, USAA, and expertise as a certified coach, Beverley McClure founded Fresh Perspectives, LLC. As an executive coach, consultant, facilitator, and speaker, Beverley provides clients with fresh insights, actionable solutions, and accountability partnerships to facilitate knowledge transfer and results-based behavior change.
Contact Center Professionals, Inc.
CCPro is an independent contact center consulting firm recognized for its experience and integrity. With over 20 years' experience in the industry, CCPro is dedicated to helping its clients dramatically improve the performance of their customer service and support operations. We offer a full line of services including contact center consulting, design, technology design, performance optimization, outsourcing analysis, management training, and other consulting services.
SATMAP is the world's only technology which employs a non-linear neural network to align callers and agents based upon more than 100 personality attributes to optimize call outcomes in real time. SATMAP adds a measurable, critical layer of business intelligence to the call routing process and works in conjunction with all existing routing systems and platforms.
Touchpoint Associates
Touchpoint Associates takes your contact center to a higher level of service and profitability. Our Strategic Call Center Roadmap is an actionable plan to refocus people, process, leadership and technology for maximum results. Our Frontline Management Workshop is an engaging program to develop frontline managers into top performers. Call today to learn more.
TelePlaza is a comprehensive online directory that provides more valuable and relevant call center content than any other "niche" industry Web site and is the ultimate resource for locating quality contact center information.. TelePlaza offers more industry specific information than the search engines AND more call center supplier listings than any other online industry search site.
CenterCore uniquely designs workstations optimizing space and resources providing 40% more workstations and workspace. CenterCore provides technology ready and innovatively designed products focused on the contact center industry. CenterCore customizes its products fitting end user's needs. CenterCore provides unique solutions for space planning and design challenges.
Janet LeBlanc + Associates Inc.
Janet LeBlanc + Associates Inc. is a team of dedicated professionals who are passionate about using the voice of the customer to drive business results. Working with senior management in private and public sector organizations, our team integrates operational, customer value and business performance measures to influence strategic planning, employee performance management and process improvement initiatives. With award-winning results in driving transformational change, Janet LeBlanc + Associates Inc. will help you tie customer strategies to bottom-line results - enabling you to reduce costs, boost productivity and drive business growth.
Contact Center Insights
Contact Center Insights can bring real-world customer service and contact center experience and expertise to the table to improve customer satisfaction and increase efficiency. Our experience encompasses strategy, operational processes, technology, employee and cultural issues, structure, sourcing options, merger integration, labor relations and, specific to the utility industry, the impact of smart grid on customer access strategy and contact center operations. We partner with organizations to tailor engagements to meet their needs and achieve their objectives.
Saddletree Research
Founded in 1999, Saddletree Research provides custom and syndicated industry research covering emerging and high-growth contact center technology solutions and markets including Web 2.0 framework and applications (social networks), analytics, workforce optimization (WFO), and Internet Protocol (IP) telephony. Papers and publications feature an emphasis on demand-based end-user data.
Moxie Software
The Customer Engagement Spaces brings together all the components needed to deliver multi-channel experiences and is optimized for collaboration - both for content creation and to jointly work with customers to improve products, services, and experiences. The engagement solutions available are Knowledgebase, Chat, Email, Community, Social Media, Co Browse, Click to Call, and Phone.
Gray and Associates
We are independent consultants, interim managers, trainers, and meeting facilitators. We help contact centers determine the right path, and assess the knowledge or resource gaps – then bridge the gap if needed - so your center can move forward productively and quickly. Contact us today to learn how we can help.
Customer Contact Strategies
Customer Contact Strategies helps companies develop and deploy remote working strategies, with a focus on contact centers. Michele Rowan, President, moved 1000+ positions home with Hilton Hotels in both the US and Europe. She conducts workshops around the country, webcast trainings, and customized gap analysis/consulting for organizations around the globe.
Great Brook
Great Brook enhances its clients' organizational effectiveness through improved feedback management and the application of that feedback for operational improvement and strategic competitive advantage. We assist organizations design and improve their feedback programs through our unique Survey Design Workshops, Feedback Audits, and targeted Survey Mentor services.
CallMe! is the leader in Human Capital Management for the Call Center industry. Focused exclusively on the Call Center industry, we offer full service staffing and recruiting through CallMe! Staffing, the leading niche call center job board at CallMeJobs.com, advanced call center applicant screening, and complete back office human resources outsourcing.
Founded in 1994, VPI is the world's leading provider of contact center workforce optimization software. VPI EMPOWER™, a powerful Web-based software suite, integrates call recording, quality assurance, analytics, performance management and E-learning to help you rapidly identify and solve your critical contact center operational and customer experience issues.
Oracle RightNow CX Cloud Service
Oracle RightNow CX Cloud Service enables end-to-end management of the customer experience by unifying customer data, contextual knowledge and multi-channel interaction. Agents are equipped to deliver better customer experiences across web, social, and contact center, all within the cloud.
Mastering the big 5 is a leadership development company which enhances Contact Center Supervisors, Managers, and Directors ability to successfully lead diverse teams through books, workshops and onsite consulting. MTB5's System of Success results in major performance gains and expense reductions, with launches in 5 nations in only 2+ years.
Equip your corporation with the means to successfully develop and operate your "own" remote enabled contact center. Livexchange provides a fully hosted Virtual Multi Channel Contact Center Platform with all the tools to recruit, train, record and coach agents and a full suite of detailed reports at one low price.
For more than a decade and nearly 100 million calls, VoiceLog has been a trusted third party verification and call recording services partner. VoiceLog provides cost effective services to ensure quality sales and control. Product offerings include Call Recording, Automated Scripted Recording, and Live Operator Verification.
NICE Systems enhance customer experience while meeting the organization's operational, revenue and compliance needs. NICE enables organizations to "impact every customer interaction" by capturing interactions and transactions, analyzing cross-channel data to reveal business insights, and applying insights in real time for business impact. NICE serves over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100.
Contact Center Consulting & Coaching Services
Since 1983 Melissa has partnered with contact center and front line retail team clients to develop strategies that blend People, Process and Technology for improved Customer Experience and business success. Her proven training solutions are designed for maximum knowledge retention, and are customized for your goals, mission, customers and staff's needs through workshops, classroom, and one-to-one coaching for leads, supervisors and managers onsite or via phone/email/Skype.
LL Global, Inc.
Recruit and Hire Top Performers
LIMRA and LOMA help contact centers identify and develop top-performing reps and managers. Clients have relied on our research-based pre-employment tests for 75 years. By incorporating our hiring solutions into your center, you can improve service quality, boost productivity, shorten time to hire, reduce turnover, and enhance training results.
Mexico´s Nearshore outsourcing Call Center/ BPO
We have specialized in Outbound and Inbound Spanish Speaking call center campaigns, such as: Direct Sales, Customer Care, and Collections.
Why us?
  • Your Spanish-speaking customers have different needs
  • Low Operating Costs
  • HR – Atel most valuable asset
  • Proven experience in the Hispanic Market Call Center Campaigns in the US
IntelliResponse Answer Suite technology is an industry leading On Demand software platform that empowers customer-focused organizations to quickly and effectively address their customers' questions with "One Right Answer" across a wide variety of interaction channels, including corporate web sites, agent desktops, social media platforms and mobile devices.
Consona Corporation
Knova knowledge management from Consona is a full-featured KCS Verified solution, especially designed to handle even complex queries across channels. Consona solutions span self-service, agent-assisted service, customer management, chat, and proactive support. We work with the world's most demanding, high-volume service and support organizations, ensuring our products meet their high standards.
Enghouse Interactive
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops the world's most comprehensive portfolio of contact center solutions, spanning structured, unstructured and self-service interactions. Core technologies include contact center, attendant console, IVR and call recording solutions and more that support any telephony environment, on premise or in the cloud.
USAN helps companies engage customers and deliver an amazing customer experience with the industry's best hosted multi-channel customer engagement solution. From telephone interactions to the web, social media and everything between, USAN's communications and optimization solutions gives companies infinite flexibility in the way they engage customers across channels.
Intradiem is the leader in intraday management solutions for multi-channel contact centers. Intradiem’s customers achieve an invincible customer experience with a real-time workforce by automating manual processes such as intraday task management, intraday staffing, reskilling, channel balancing, and real-time alerts. This ensures front-line workforces are poised to react to whatever the market throws their way.
Conscious Success LLC
Conscious Success helps call centers save money and increase profits by reducing absenteeism, attrition and medical claims. As these profit drains are eliminated, customer service and morale increases. Our clients' representatives are happier, healthier and stay employed longer. Sales increase, difficult calls are handled with ease and customers appreciate the enhanced service.
Genesys is a leading provider of contact center and customer service software – with over 20 years of contact center innovation and experience. Our software maximizes the value of customer engagement and differentiates the experience by driving personalization and multichannel customer service – as well as extending customer service across the enterprise.
Sennheiser Communications
Sennheiser Communications is a joint venture between electroacoustics specialist Sennheiser Electronic GmbH & Co. KG and hearing healthcare specialist William Demant Holding Group. It manufactures wireless and wired headsets for mobile phones, contact centers, offices and unified communications, as well as PC/Mac-compatible computer headsets for VoIP, entertainment and gaming.
PoundZero's Visual Multichannel capabilities solves the voice menu frustration for smartphone users by replacing it with a Visual Menu, and satisfies smartphone communication preferences by adding multichannel interaction capabilities, such as chat, text, and call-me-back. PoundZero's Mobile Content Management System empowers smartphone users who prefer to find answers for themselves. Using a WYSIWYG interface with built-in preview, your contact center staff can easily build and maintain custom branded mobile pages, FAQ's tabs, and links.
Medallia, the global leader in customer experience management provides solutions that enable companies to gather, monitor, and act on customer feedback while improving call center metrics. Global 2000 companies around the world use Medallia to track customer satisfaction across all touch-points including phone, email, IVR, social media, and web.
HireIQ Solutions, Inc.
HireIQ Solutions HireIQ Solutions, Inc. helps call centers improve hiring decisions, reduce recruiting costs and increase talent performance using its innovative virtual interviewing technology. HireIQ's hiring optimization software suite uses rich media, web and voice response technologies to automate the early stage interviewing process, resulting in better-qualified candidates presented for hiring consideration.
VoltDelta is a global cloud-based contact center provider with 35 years of experience. We rapidly tailor and integrate our multi-channel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability. Our service guarantee is supported by contact center and carrier experts who are dedicated to your success.
Oregon Corrections Enterprises
Call us at: 1-800-776-7712
Contact Center Solutions
Call us at: 1-800-776-7712 today to find out how we can partner with your business to provide high quality low-cost contact services.
Our business model is simple: A private sector company operates their business within the walls of an Oregon prison; utilizing their own supervisory staff, servers, software applications and telephone lines. OCE provides the infrastructure, agents, building, personal computers, and staff (liasons for institution). If you would like more information on this unique and exciting business opportunity please let us know. We can arrange a tour, or come to your location for a full presentation of our operation.
CallMiner is the leading cloud-based conversational analytics solution for improving agent performance across all contact channels. Unlike complex analytics that require a sophisticated fulltime analyst, CallMiner Eureka pushes actionable insights directly to the people who need and can act on the data, including contact center managers, supervisors, and agents.
CustomerBliss coaches chief customer officer and customer experience leaders in creating clarity and an actionable path for driving profitability through customer focus. Jeanne Bliss helps companies bring the silo-based operations together to understand the customer perspective, gain consensus on the desired customer experience and required hand-offs for optimum performance. She also gives keynote speeches and workshops. Jeanne Bliss was the "Chief Customer Officer" for Lands' End, Mazda, Coldwell Banker, Allstate and Microsoft corporations. Now more than 50% of new customer executives turn to Jeanne's publications for assistance in their roles. Her best-selling books are "Chief Customer Officer," and "I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad." She is cofounder of the Customer Experience Professionals' Association.
Envision is an industry leader that specializes in contact center solutions that help companies drive revenue through a comprehensive workforce optimization suite and committed partnership. Envision Centricity™, our Web-based product platform, addresses every facet of workforce optimization, including quality monitoring, eLearning, workforce management, performance analytics, full-time recording and speech analytics from a single Web-based interface.
Plantronics offers the industry's most comprehensive and widely adopted families of corded and wireless headset solutions for contact center and the enterprise. Recognized for their sound quality, reliability and comfort, Plantronics solutions improve the effectiveness of internal and external communications regardless of where professionals are working.
Avcomm Solutions, Inc.
As a proud Gold Partner of Jabra, Avcomm Solutions, Inc. provides high quality, cost effective audio solutions. We specialize in creating customized programs and pricing based upon the specific needs of our contact center customers. We also partner with industry leading conference phone manufacturers such as Yamaha, Konftel, ClearOne and Revolabs.
Castel Communications, LLC
Headquartered in Buffalo, N.Y., Castel Communications, LLC is a market leader, delivering cutting-edge call center solutions for leading financial institutions, collection agencies and telemarketing organizations across the globe. For more information about predictive dialing, digital voice recording, voice and speech analysis and other call center solutions, call 800-657-8215, visit www.castel.com.
Five9 is the largest pure cloud contact center software provider with more than 1,600 customers and facilitating more than 3 billion calls per year. The Five9 Virtual Contact Center and Predictive Dialer are revolutionizing the contact center industry, bringing the power of the cloud to customer service and sales organizations around the globe.
SPi Global
SPi Global stands for Solutions, People, Innovation. We are the largest Filipino-owned BPO company in the Philippines specializing in CRM Contact Center Solutions that generate award-winning results. We provide geographic and price-point flexibility with more than 30 global locations and 18,000 employees. Our clients profit from our world-class practices, IT resources, financial security, and processes—part of our 32-year history. We deliver service excellence 100% of the time.
AchieveGlobal helps organizations translate business strategies into results by developing the performance of their people. Across industries and around the world, our clients rely on AchieveGlobal's 40 years of skills training and consulting expertise in leadership development, customer service and sales effectiveness.
Connect First
Connect First provides contact centers the industry's most passionate and comprehensive US-based support. Quick to deploy, full-featured and fault tolerant, the reliable and robust Connect First platform is suited for inbound, outbound, and blended contact centers serving a range of industries with intuitive solutions. To learn more about creating profitable customer experiences, visit www.connectfirst.com.
Doherty Customer Contact Solutions
Doherty is a women owned staffing firm specializing in the direct hire and temporary placement of contact center professionals. Doherty can help with your executive searches, large scale ramp ups and contact center attrition consulting. Eric has 20 years in the industry and serves the board of the Midwest Contact Center Association. Contact: Eric Berg, CSP, Director—Doherty Customer Contact Solutions, eberg@dohertycontact.com.
ICMI is the leading global provider of comprehensive resources for customer management professionals—from frontline agents to executives—who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI continues to help organizations through training, events, certification, consulting, and informational resources. www.icmi.com
TantaComm is a leader, innovator and trusted partner in customer interaction recording and quality management solutions. Balancing innovation with practicality, TantaComm delivers today's most cost-competitive path to compliance, service optimization, operational excellence and customer satisfaction.
AVOKE® Analytics
AVOKE® Analytics, from Raytheon BBN Technologies, is a cloud-based whole call recording and analytics solution. Unlike any other solution available in the market today AVOKE Analytics captures and analyzes an entire call from start to finish. AVOKE provides IVR, speech and call flow analytics in an IT-free solution.
Oracle's Service Solutions make your brand stand out with the most complete cross-channel customer experience, combining leading technologies for Contact Center, Web, Social and Mobile.
Headquartered in New York City, iQor provides intelligent customer interactions and outsourcing solutions. Our 17,000 employees in 39 Centers of Excellence around the world are dedicated to understanding each customer's DNA. We use data science and real-time analytics intelligence to deliver extraordinary customer experiences that enhance revenue while promoting and protecting our clients' brands.
IR is a leading global provider of proactive performance management software and testing solutions for critical IT infrastructure, payments and communications ecosystems. Over 1000 organizations, including many Fortune 500 companies, rely on Prognosis to provide business-critical insights and ensure continuity-critical systems deliver high availability and performance for their customers.
Bright Pattern
Bright Pattern
Bright Pattern helps manage the customer experience life-cycle. Architected from the ground up as a multichannel solution, ServicePattern™ is a next generation contact center offering, a unifying force that delivers all of the benefits of cloud-based technology without sacrificing traditional contact center features. ServicePattern is deployed world-wide and gracefully scales to over 5,000 agents.
Today's customer service and contact center organizations must deliver a great customer experience and maximize the productivity of their contact center personnel. With Pega, you can easily capture your service goals and best practices directly within the system, engage customers in any channel, deploy a guided contact center desktop, and rapidly adapt to change.
Pelorus Associates
Pelorus Associates
Pelorus Associates provides market research, consulting, and marketing communications services to over 35 contact center vendors in seven countries. Engagements include opportunity analysis, market potential estimates, market segmentation, acquisition research, white papers, ROI models, regulatory analysis, blog posts, product briefs, and strategic partnering. Projects are client-driven, conducted professionally, and with complete confidentiality.
With 3Clogic’s cloud-based contact center software, you will enjoy the cost benefits of working in the cloud, while utilizing our advanced contact center software to enhance your agent’s overall performance. Whether your business requires inbound, outbound, or blended solutions, we provide you with a 360-degree view of customer interactions across voice, chat, text, and social channels.
Avtex provides professional services and customer experience consulting encompassing a full 360° suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence, and customer relationship management. Driven by technology know-how and passionate about customer experience, Avtex is uniquely qualified to help clients deliver exceptional experiences to their customers using technology.
8x8 Logo
8x8, the only provider of Truly Unified Communications, powers over a million business users worldwide. The 8x8 suite of products seamlessly weaves together cloud telephony, messaging, meetings and contact center solutions with a data analytics platform, helping modern organizations communicate at the speed of employee and customer expectations.

Bluewolf is a global business consulting firm that helps companies produce extraordinary customer moments to transform their business and accelerate business results. A global leader in the salesforce.com ecosystem, Bluewolf’s strategic consulting, implementation, change management and learning, and cloud management services help clients realize business outcomes in weeks, not years.
Mattersight® Behavioral Analytics captures and analyzes customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee. As a result, organizations see benefits such as reduced operating costs as well as improvements in revenue, retention, and customer satisfaction.
Global Response
Global Response
Global Response is recognized as a leading provider of outsourced customer contact solutions and call center services for brands in such diverse industries as omni-channel retailer, healthcare, insurance, automotive, financial, hospitality, education marketing and the technologies.

Global Response specializes in top-quality, branded customer care, inbound sales, order-processing, customer relationship management, help desk and technical support.
MainTrax provides ongoing speech analytics managed services. Using whatever speech technologies their customers already own, MainTrax’s experienced business analysts have helped numerous contact centers improve agent effectiveness, minimize compliance risk, capitalize on selling opportunities, reduce customer churn and decrease operational costs. Expertise with 10 different speech technologies. Low-cost assessments. Dependable ROI. No contracts. Contact Scott Bakken at (612) 817-4090.
Parlance helps today’s leading enterprises improve the customer experience with call automation solutions that callers embrace and a service partnership that simplifies implementation, guarantees performance, and requires almost zero customer administration. Elevate each caller experience, drive efficient operations, and move beyond yesterday’s automation.
eLoyalty, a TeleTech company
1.800.TELETECH | 512.391.7700
eLoyalty, a TeleTech Company enables a frictionless customer experience by enabling next generation customer technologies across mid-size and enterprise organizations. Our solutions include Experience and Experience+, an enterprise-level cloud solution for mid-sized businesses, managed services, enterprise cloud and premise contact center solutions, workforce optimization, CRM, customer journey solutions, and omnichannel capabilities all allowing for a revolutionary customer experience.
Aledium specializes in customized human capital solutions centered on your call centers recruiting, staffing, retention/attrition issues and requirements. Our proprietary Call Center Response®, Call Center Talent® and Call Center Cx® programs and services deliver guaranteed results, while lowering your overall “people” costs which can run as high as 70% of your call center’s budget.
National Association of Call Centers
National Association of Call Centers
The National Association of Call Centers’ goal is to advance the call center industry by offering high-value-added information, research and products to its members for effective decision making.
Vocal Laboratories Inc. (Vocalabs)
Vocalabs helps clients improve customer service by collecting timely, actionable feedback about customer service quality. Our interviewers call your customers minutes after a customer service experience while the memory of the experience is still fresh. We deliver feedback in real-time so you can better coach and train front-line employees, drive business efficiencies, and increase satisfaction and loyalty.
Frontline Group
FrontLine Group is a global business process outsourcing firm that takes the customer experience seriously! Our solutions are specifically tailored to fit the needs of each client and we specialize in customer care, back office, and first party space. Our footprint includes locations in the US, Canada, India, and the Philippians.
InGenius is a computer telephony integration (CTI) innovator that integrates existing phone systems into leading CRMs. With features such as screen pop, click-to-dial and automated call logging, InGenius Connector Enterprise enables contact centers to quickly and efficiently serve customers, and see a 360-degree view of call interactions for intelligent analysis.
Teleopti USA
Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling with cutting-edge features to empower and engage employees.
Chase Data Logo
ChaseData Corp
ChaseData’s cloud based Call Center Solution offers leading edge technology and value to clients operating inbound contact centers, predictive dialing outbound call centers, in over a dozen industries employing thousands of agents. To schedule a free trial, visit www.chasedatacorp.com

Upstream Works Logo
Upstream Works
Upstream Works provides omnichannel contact center software that increases agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with a full-featured CX agent desktop, deep integration capabilities and omnichannel reporting. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the customer experience.

Panviva Logo
Panviva’s cloud knowledge management system helps contact centers organize critical business information to improve employee efficiency, contributing to overall revenue growth, productivity and drive better customer engagement and experiences. Panviva combines a proven methodology with its cloud-based software to provide lightning-fast guidance of soft skills, scripting, process adherence and application navigation skills so employees are trained much faster and fully competent quicker than ever before. Find us and give the Panviva System a Test Drive at www.panviva.com. See how your employees can get to every answer in 3 clicks or less.