I received my call center certification from ICMI and my workforce management certification from The Call Center School. I was a Finalist for SWPP’s 2005 Workforce Planning Professional of the Year. Before starting Human Numbers, I worked at GE, Apple, HP, and ICMI. My hobbies include playing piano and participating in forecasting competitions.
What is one thing other people don’t know about you?
I built a system that translated and converted screen-text from workforce management applications into audio for blind call center employees. This enabled them to independently use agent scheduling tools for their own teams.
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