Find information below about our products, subscriptions and more.

Subscribe to access everything Pipeline has to offer.
You’ll get instant access to our article/issue archives, research, digital issue, and more. Subscribers receive our monthly magazine, in either print or digital format, a full year—that's twelve monthly issues—of in-depth contact center analysis. (Plus, you’ll be supporting independent, contact center information.) Subscribe today!

How do I manage my subscription?
Access your subscriber dashboard to check your account status, change your address, update billing information, or upgrade your subscription. To access your dashboard,   login to your account, click 'Account' and then choose either 'Upgrade' or 'Billing' from your account homepage.

How do I renew or cancel my subscription to Contact Center Pipeline?
Your subscription to Contact Center Pipeline will automatically renew unless cancelled prior to your renewal date.

To cancel your subscription, login to your account, click 'Account' and then click 'Billing' from the account page. You will be prompted to enter your email address to receive a secure link to your account billing dashboard.

What if I’m not happy with my subscription?
We offer a no-questions asked guarantee. You can cancel your subscription at any time and get a full refund for any remaining issues. For more information, please view our Refund Policy.

For assistance, please email: [email protected]

How do I change my address?
Moving? Make sure to take Pipeline with you! To change the delivery address of your existing subscription, please click here or email your address change request to: [email protected]

Miss an issue?
If one of your issues is missing or damaged, please contact us for a replacement or email: [email protected]

Want to reprint, syndicate, or excerpt an article?
Please contact us for more information or email: [email protected]