Take on any CX challenge with Pipeline+ Subscribe today.
Contact Center Pipeline Magazine
November Issue
PIPELINE PUBLISHING GROUP, INC. ALL RIGHTS RESERVED.
REPRODUCTION IN WHOLE OR IN PART WITHOUT WRITTEN PERMISSION IS STRICTLY PROHIBITED. FOR SYNDICATION OR INTERNATIONAL LICENSING REQUESTS, REPRINT, OR REUSE PERMISSION, EMAIL [email protected]
PowerHouse Consulting
Kathleen M. Peterson is the Chief Vision Officer of PowerHouse Consulting, a call center and telecommunications consulting firm.
Read More
Use Game Day strategies to evaluate your Contact Center.
Operations Strategy Customer Experience
Operations Strategy People Turnover
Operations Strategy Customer Experience People
Operations Workforce Management Strategy People Hiring Turnover Editor's Picks
Time to Take a Growth Readiness Assessment
Operations Workforce Management Strategy People Development
10 Ideas for Managing Your Personal Brand
Operations Strategy People Development
Agent Response to Outdated KPIs.
Operations People Performance Management
Operations Workforce Management People Technology
Operations Strategy
Operations People Development Performance Management