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Kathleen Peterson

PowerHouse Consulting


Kathleen M. Peterson is the Chief Vision Officer of PowerHouse Consulting, a call center and telecommunications consulting firm.

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Articles by Kathleen Peterson

Take Charge...

Promote your Contact Center’s Value and Visibility.

Operations Strategy


The Best Defense is a Good Offense

Use Game Day strategies to evaluate your Contact Center.

Operations Strategy Customer Experience



The One and Done Story

Positively impact your customers, agents, efficiency and brand.

Operations Strategy Customer Experience People




How 2 Brand U

10 Ideas for Managing Your Personal Brand

Operations Strategy People Development



Back to School…

Time to Review the Role of Service Level.

Operations Workforce Management People Technology


Carry That Load …

The Art of Resource Planning in the Contact Center.

Operations Strategy


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