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Contact Center Pipeline Magazine
April Issue
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PowerHouse Consulting
Kathleen M. Peterson is the Chief Vision Officer of PowerHouse Consulting, a call center and telecommunications consulting firm.
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Technology Vendor - Management
We are now in a social environment in which conversation has morphed into text messages, social media postings, photos and “emojis.”
People Development
Strategy Culture
Why is it so difficult to provide proper governance that will break the chain that links funding for staff and training to 20th century private practice models?
Strategy Planning
It takes courage to bring forth difficult news. It takes mindfulness to not react immediately. No one can tantrum themselves to a solution!
The ability to properly plan, and measure the performance of the plan, improves your contact center’s visibility as a valued asset.
Operations Reporting Strategy Planning
Healthcare contact centers are growing not only in numbers but also in scale.
Strategy