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Contact Center Pipeline Magazine
December Issue
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PowerHouse Consulting
Kathleen M. Peterson is the Chief Vision Officer of PowerHouse Consulting, a call center and telecommunications consulting firm.
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Why is it so difficult to provide proper governance that will break the chain that links funding for staff and training to 20th century private practice models?
Strategy Planning
It takes courage to bring forth difficult news. It takes mindfulness to not react immediately. No one can tantrum themselves to a solution!
Strategy Culture
The ability to properly plan, and measure the performance of the plan, improves your contact center’s visibility as a valued asset.
Operations Reporting Strategy Planning
Healthcare contact centers are growing not only in numbers but also in scale.
Strategy
Strategy Vision - Mission - Values
Strategy Customer Experience