Business Continuity & Disaster Recovery in the Contact Center Sponsored by NICE / Apr 2020 / White Papers, Coronavirus Minimizing impact from disasters and emergencies through proactive strategy A Sponsored White Paper by Nice inContact Overview: Understand the challenges of implementing and managing a disaster recovery program for your contact center. Download the White Paper [PDF] For additional business continuity planning and resources from Nice inContact, visit www.niceincontact.com Subscribers Download Article [PDF] Sponsored by NICE With NICE, it’s never been easier for organizations around the globe to create extraordinary customer experiences, including the latest in digital self-service, all while meeting key business metrics. Take your CX and AI strategy to the next level with the powerful capabilities of NICE CXone, the most complete single-platform cloud CX solution, and NICE Enlighten, an advanced suite of AI tools for agents, supervisors, business leadership, and customers. Over 25,000 organizations of all sizes in 150 countries, including more than 85 of the Fortune 100 companies, partner with NICE to transform—and elevate— every customer interaction. Next Article Verint: Adapt & Respond Educational Series Related Articles Checklist: Managing Work-from- Home Contact Center Agents Building Your Training Team from the Ground Up Related Articles Checklist: Managing Work-from- Home Contact Center Agents Building Your Training Team from the Ground Up