Checklist: Managing Work-from- Home Contact Center Agents

Sponsored by NICE / Apr 2020 / White Papers, Coronavirus

NICE inContact has prepared the following Remote Agent Checklist to help you prepare in the event your workforce is forced to work from home.

A Sponsored White Paper by Nice inContact

Overview: As your organization navigates potential emergency situations that force agents to work remotely, NICE inContact has your contact center technology needs covered. But having the software capabilities to route customer interactions to agents at home is only half of the preparation equation. Your contact center must also have a business continuity plan for other resources to make remote work a functional reality. NICE inContact has prepared the following Remote Agent Checklist to help you prepare your agents for a productive work from home experience.

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For additional business continuity planning and resources from Nice inContact, visit www.niceincontact.com

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Sponsored by NICE

With NICE, it’s never been easier for organizations around the globe to create extraordinary customer experiences, including the latest in digital self-service, all while meeting key business metrics. Take your CX and AI strategy to the next level with the powerful capabilities of NICE CXone, the most complete single-platform cloud CX solution, and NICE Enlighten, an advanced suite of AI tools for agents, supervisors, business leadership, and customers. Over 25,000 organizations of all sizes in 150 countries, including more than 85 of the Fortune 100 companies, partner with NICE to transform—and elevate— every customer interaction.