Drive Employee Satisfaction with Internal SLAs and Better Communication Anonym / Apr 2020 / White Papers Employee satisfaction is critical. In several recent surveys, CCMC found that poor internal communication and support to employees by internal service providers are top frustrations. A critical part of the solution is the use of internal service level agreements. Read More A Sponsored White Paper by Customer Care Measurement & Consulting Overview: Employee satisfaction is critical. In several recent surveys, CCMC found that poor internal communication and support to employees by internal service providers are top frustrations. A critical part of the solution is the use of internal service level agreements. Visit Customer Care Measurement & Consulting to read the White Paper. Subscribers Download Article [PDF] Next Article Checklist: Managing Work-from- Home Contact Center Agents