A Sponsored Article by Sennheiser
Sennheiser is a pioneer in the global audio industry, with 70 years of success creating high-performance audio and recording technologies. The company has developed a comprehensive line of wireless, wired, DECT and Bluetooth headsets for unified communications, enterprise and SMB office environments. Their superior engineering delivers features such as market-leading noise cancellation and voice intelligibility, combined with long-wearing comfort and durability. These innovations enhance the performance of sophisticated telephony networks to increase their ROI (return-on-investment). Sennheiser has elevated the business-level headset from a peripheral to a crucial technology infrastructure component that adds function and value to the network, helping employees increase their productivity and thrive in the modern workplace.
Q&A with Sennheiser
What makes Sennheiser’s solutions superior to competing products in the marketplace?
Sennheiser’s product line has raised the bar for quality audio intelligibility in the workplace. We offer sound quality, noise cancellation and manufacturer design that outpaces the competition. Our headsets add considerable value to a sophisticated unified communication network. Premium audio ensures that the “last mile” of communications—between the agent and the business’ customers and partners—maintains the best possible sound clarity, so agents can offer a superior engagement experience for the listener.
Sennheiser’s products incorporate state-of-the-art technology and engineering that has been used by top professionals in the recording industry for decades, from Beyonce, Pink and Celine Dion to Frank Sinatra.
Sennheiser’s CC&O division has worked to bring this same level of ingenuity and robust performance to the enterprise setting, leveraging this precision and expertise to foster a more productive workplace environment.
How does Sennheiser address trends in the modern workspace, and how does its products help enhance these environments?
With the trends in unified communications moving toward the incorporation of PC, smart phones and tablets, our range of Bluetooth and DECT headsets allows users to experience high-quality noise cancelling, extraordinary sound quality in a wireless headset without having to be tied down to a desk.
The typical modern workplace features an open-air environment, which was conceived to promote collaboration and seamless mobility. However, this floorplan also tends to engender a high noise volume. Excessive noise has shown to be counterproductive and even unhealthy in the workplace, elevating physical stress levels and eroding the focus of workers.
Sennheiser has engineered its headsets as tools to address these issues, applying superior noise cancellation, outstanding voice intelligibility, and all-day comfort. A Sennheiser headset can help de-emphasize the detractions of the open workspace, allowing users to take advantage of the intended benefits of such surroundings. In addition, a comfortable, sleek and high-quality audio headset can help companies maintain desirable employees, who often rate up-to-date and efficient technology as one of the criteria that impacts their choice of employer and long-term job satisfaction.
Sennheiser talks a lot about creating headsets that are not just add-ons to a communications system, but that are vital and complex tools to help users conduct business better. Explain that.
We provide wired and wireless “value-added solutions” to enhance the performance of Unified Communications with any platform or device. We don’t view the headset as an accessory. We look at it as a sophisticated IT device that adds value to the network. Sennheiser now devotes almost 60% of its research and development efforts toward software development. For example, our newest high-performance headsets, like the PRESENCE mobile series, feature technologies such as WindSafe, which dynamically selects the best mix of the three microphones to optimize voice and reduce wind noise, ensuring the clearest possible sound is sent to the listener.
What we find most often is that once a customer tries a Sennheiser headset in person, they are convinced. They immediately perceive the difference and understand the impact that higher quality audio will have on their daily productivity.
If there were any one thing you want people to know about Sennheiser, what would that be?
It’s that audio shouldn’t be treated as an afterthought. Audio is a vital component to an IT infrastructure. Lower-end, competing headsets are often deployed almost as throw-away components in order to lower expenditures, with little expectation of either performance or durability. They break easily, and frequently subject users to “jitter,” feedback and static that makes it difficult to conduct business.
Companies that purchase low-end audio to save money are doing themselves a disservice, because the customer service and communications experience they consequently deliver to the outside world is inferior, even sometimes unworkable. It negates any expenditure on an advanced communications network, no matter how outstanding a feature set an organization has purchased. What’s truly ironic about that decision is that Sennheiser’s product line is competitively priced, so high-end voice quality and capabilities is not prohibitive to most companies. The truth is, you get what you pay for if you go with a low-shelf headset brand. However, fine quality, high fidelity audio is often within financial reach.