Technology

Technology

Ensuring Quality in Anxious Times

Artificial Intelligence

Ensuring Quality in Anxious Times

by: Brendan Read

Is it time, in these times, to move away from manual processes?

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Ensuring Quality in Anxious Times

Artificial Intelligence
Ensuring Quality in Anxious Times
by: Brendan Read
Is it time, in these times, to move away from manual processes?

Using Decision Intelligence to Make Better, More Informed Decisions

Artificial Intelligence
Using Decision Intelligence to Make Better, More Informed Decisions
by: Ryan Hollenbeck
Enhancing human decision-making through data-driven insights.

Integrating AI Into Your Contact Center

Artificial Intelligence
Integrating AI Into Your Contact Center
by: Matthew Marion
Solid IT foundation needed to reap benefits.

How to Lower Friction And Turnover

Artificial Intelligence
How to Lower Friction And Turnover
by: Rama Sreenivasan
Four digital tools to smooth out the agent experience.

Improving the Agent Experience

Artificial Intelligence
Improving the Agent Experience
by: Jeff Johnson
Here are several troubleshooting methods and tools.

When Technology is Both Panacea and Pitfall

Artificial Intelligence
When Technology is Both Panacea and Pitfall
by: Chuck Schaeffer
Here’s how contact centers can sort out these tools.

“WhatsApp”-ening With Surveys?

Artificial Intelligence
“WhatsApp”-ening With Surveys?
by: Sumit Saxena
How messaging apps can solve common issues.

Best Use Cases for AI in Contact Centers

White Papers
Best Use Cases for AI in Contact Centers
by: Sponsored by Cognigy
A sponsored article by Cognigy.

The Secret Sauce for Contact Center Success

Artificial Intelligence
The Secret Sauce for Contact Center Success
by: Christian Saffici
How unifying customer data bakes in excellent CXs.

Building Ethical AI Practices

Artificial Intelligence
Building Ethical AI Practices
by: Rebecca Jones
A guide to Responsible AI for contact centers.

Revolutionizing the Service and Support Experience

Artificial Intelligence
Revolutionizing the Service and Support Experience
by: Angel Vossough
How AI is making a difference.

Adapting to Evolving Customer Expectations

Artificial Intelligence
Adapting to Evolving Customer Expectations
by: Carlos Aragon
How this strategy can be successful.

The Critical Role of Data Analytics

Artificial Intelligence
The Critical Role of Data Analytics
by: Leila Hawkins
Why data analytics matters in CX.

Meeting Today’s Coaching, Training Challenges

Strategy
Meeting Today’s Coaching, Training Challenges
by: Brendan Read
How to manage with generations, impatient customers, AI, and remote work.

How One Agent Handles 20M Calls a Year

White Papers
How One Agent Handles 20M Calls a Year
by: Sponsored by Cognigy
A sponsored article by Cognigy.

Augmenting The Workforce

Artificial Intelligence
Augmenting The Workforce
by: Dave Singer
How AI-powered next-gen automation is driving improved experiences.

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Ensuring Quality in Anxious Times

Using Decision Intelligence to Make Better, More Informed Decisions

Integrating AI Into Your Contact Center

How to Lower Friction And Turnover

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