Take on any CX challenge with Pipeline+ Subscribe today.
Contact Center Pipeline Magazine
December Issue
PIPELINE PUBLISHING GROUP, INC. ALL RIGHTS RESERVED.
REPRODUCTION IN WHOLE OR IN PART WITHOUT WRITTEN PERMISSION IS STRICTLY PROHIBITED. FOR SYNDICATION OR INTERNATIONAL LICENSING REQUESTS, REPRINT, OR REUSE PERMISSION, EMAIL [email protected]
PowerHouse Consulting
Kathleen M. Peterson is the Chief Vision Officer of PowerHouse Consulting, a call center and telecommunications consulting firm.
Read More
The metric mirage is just that—a thin veil disguising a difficult truth—temporarily. Advocatus diaboli urges you to use only the metrics that support the conditions you know to be true.
Operations Service Delivery Operations management
A key principle in Moments of Truth is that leadership provides a deep and rich understanding of the WHY… why we do what we do.
Strategy Customer Experience Strategic management
Far too often, contact centers field so many initiatives and demands that this time of year passes like ‘sands through the hourglass’ and the new dawn passes unnoticed.
Strategy Planning Strategic management
De-escalation is the art of maintaining a focus on the outcome.
People People management Customer Retention
People Performance Management People management
Operations Service Delivery Strategic management Operations management