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Contact Center Pipeline Magazine
November Issue
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PowerHouse Consulting
Kathleen M. Peterson is the Chief Vision Officer of PowerHouse Consulting, a call center and telecommunications consulting firm.
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A key principle in Moments of Truth is that leadership provides a deep and rich understanding of the WHY… why we do what we do.
Strategy Customer Experience Strategic management
Far too often, contact centers field so many initiatives and demands that this time of year passes like ‘sands through the hourglass’ and the new dawn passes unnoticed.
Strategy Planning Strategic management
De-escalation is the art of maintaining a focus on the outcome.
People People management Customer Retention
People Performance Management People management
Operations Service Delivery Strategic management Operations management