Take on any CX challenge with Pipeline+ Subscribe today.
Contact Center Pipeline Magazine
January Issue
PIPELINE PUBLISHING GROUP, INC. ALL RIGHTS RESERVED.
REPRODUCTION IN WHOLE OR IN PART WITHOUT WRITTEN PERMISSION IS STRICTLY PROHIBITED. FOR SYNDICATION OR INTERNATIONAL LICENSING REQUESTS, REPRINT, OR REUSE PERMISSION, EMAIL [email protected]
Service Delivery
by: Susan Hash
by: Kathleen Peterson
Customer Retention
Reporting
by: Jim Iyoob
by: Paul Selby
Agent Motivation
by: Mike Dershowitz
by: Suman Sarkar
by: Mike Aoki
Omnichannel
by: Chris Bauserman
by: Jay Minnucci
by: Anonym
Operations management
Strategic management