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Contact Center Pipeline Magazine
December Issue
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PowerHouse Consulting
Kathleen M. Peterson is the Chief Vision Officer of PowerHouse Consulting, a call center and telecommunications consulting firm.
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Rules of Engagement
Strategy Customer Experience People Development
Land of Opportunity
Strategy Customer Experience Technology Artificial Intelligence Remote Work People
The power of operational perspective.
Operations Strategy Customer Experience Planning
Transforming the Patient Experience while optimizing the operational efficiency of Healthcare facilities.
Operations Strategy Customer Experience
Building a culture of praise and recognition.
Strategy Culture People Development Recognition Remote Work Operations
Don't blur the big picture.
Strategy People Development
Developing a Strategic Game Plan.
Strategy Vision - Mission - Values People
Where the customer “interaction” or “experience” takes place.
Taking time to make impactful decisions.
Strategy Customer Experience
A progress in spirals.