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Brendan Read

Editor-in-Chief


Brendan Read is Editor-in-Chief of Contact Center Pipeline. He has been covering and working in customer service and sales and for contact center companies for most of his career. Brendan has edited and written for leading industry publications and has been an industry analyst. He also has authored and co-authored books on contact center design, customer support, and working from home.

Articles by Brendan-Read






Is CX Improving? Or Declining?

Leading industry experts offer their thoughts on the future of CX.

Strategy Customer Experience Technology Artificial Intelligence



Ensuring Quality in Anxious Times

Is it time, in these times, to move away from manual processes?

Strategy Customer Experience Technology Artificial Intelligence




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